The FixIt site will temporally be down during the TMA server upgrade scheduled for Monday November 20th between 2:00 and 3:00 pm. If this is an emergency, Call the service center at (303) 735-5555.

Emergency stop sign

If this is an emergency, please do not use this system.
Call the service center 24/7 at (303) 735-5555

Fix It!

Together We Make It Home

Housing Facilities Services (HFS) strives to give residents the best living experience possible. We work year-round to keep our facilities in top working order, but know that sometimes repairs are needed. If anything in your room or apartment is not working properly, please let us know by submitting a FixIt! request, and we will address it as soon as we can. Please read the FAQ section below for more information about submitting requests, next steps, and what to expect.

Submit a Request

* Facility:
* Building:
* Area:
* Name:
Example: John Doe
* Phone #:
Example Format: XXX-XXX-XXXX
* E-mail Address:
* Request:
 

Search by Request #:

Please enter the request number you are searching for.


Search by Work Order #:

Please enter the work order number you are searching for.



FAQs

An emergency is an issue that affects a customer's life, security or safety, or a large-scale issue that can cause continuing damage to the area. Examples of emergencies include excessive leaking (pipe or toilet), broken lofts or beds, room/wing/building doors not latching, heat not working, broken windows and flooding.

To report, call (303)735-5555 24/7 with specific information on the issue and location as soon as possible. Notify your RA and/or 24-desk Staff.

An emergency is an issue that needs immediate attention due its threat to the customer's health or safety. Examples of emergencies include blood, fecal matter, urine, vomit, excessive water caused by flooding, roof leak, plumbing failure and excessive glass shards caused by a broken window.

To report, call (303)735-5555 24/7 with specific information on the issue and location. Notify your RA and/or community center (front desk) staff.

Contact the Office of Information Technology (OIT) at 303-735-4357 (HELP) or via the OIT website.

Report the issue to your hall's community center (front desk) or contact the service provider directly at 1-800-622-4729 or their visit the Campus Laundry Solutions website.

The Graduate & Family Housing Office provides replacement light bulbs for you to change yourself. Contact them at 303-492-6384 for more information.

Go to the housing application page, Click on "Apply for Housing", Login, Click "Bed Loft Lease Agreement", sign and date. There is a $90 fee to request a lofted bed.

The lofting coordinator will contact you to schedule an appointment for the work. For questions about lofting, contact Amber Van Court at 303-735-0261.

Submit a Fix It request. Do not remove it yourself. The lofting coordinator will contact you to schedule an appointment for the work. For questions about lofting, contact Amber Van Court at 303-735-0261.

Lofts remain the responsibility of the contracted student until they are removed. Damaged or missing loft charges may apply.

The HFS service desk receives requests Monday-Friday 8:00 am-4:00 pm when the university is open. The service desk reviews all requests and assigns them to the appropriate maintenance technicians.

Once a request has been approved and assigned, the customer will receive an email with their work order number. Technicians then address the work request based on the priority.

  • Emergencies (fire, life or safety issues): within four hours
  • Urgent: within eight hours
  • Routine: within three business days

No, we are not able to accommodate scheduled appointments for our maintenance technicians. When technicians do arrive at a room/apartment, they will knock loudly and announce themselves before entering.

The maintenance technician will leave behind a comment card with information regarding what issue they addressed and what they did.

This may happen if a new technician was called for your request or other unforeseen circumstances. To check on the status of your request or ask any questions, you can call the service desk at 303-735-5555.

Sometimes work requires more work, parts or time. Technicians can choose these options to notify you, the customer, that the work is not done, but they will come back to complete it once they are able. To check on the status of your request or ask any questions, you can call the service desk at 303-735-5555.

Once a request has been approved and assigned, the customer will receive an email with their work order number. Technicians then address the work request based on the priority.

  • Emergencies (fire, life or safety issues): within four hours
  • Urgent: within eight hours
  • Routine: within three business days
To check on the status of your request or ask any questions, you can call the Service Desk at (303)735-5555.

Yes! HFS supervisors reviews all responses to these surveys. They will address any issues or concerns that you, the customer may bring up. Answers are used to help HFS improve our operation and customer service. We hear you, and want to know any suggestions, concerns or praise you may have!